Diffusion of responsibility

What a Monday morning this has been.

V and I were rudely awakened by an SF police officer, incessantly ringing our doorbell at 4:45am.

When I answered the door, I thought we were going to get some very bad news.

Instead, the officer tells us that the Berkeley Police Department has information about V’s car, and to give them a call.


Our initial thought was that the car was stolen, but upon further inspection, it was actually the rear license plate that was stolen.

And here’s where things got even more annoying…

Berkeley PD told us to call SFPD. SFPD told us to contact the DMV. DMV told us we needed a police report. Berkeley PD again said to contact SFPD. SFPD is confused why Berkeley PD isn’t dealing with the issue.

Round and round we go.

Meanwhile, I’m dealing with some back-and-forth between Comcast and Motorola regarding recurring internet issues we’ve been experiencing.

Motorola says it’s Comcast. Comcast says it’s Motorola.

It’s so bad, it’s almost amusing.

To me, it simply feels like a constant diffusion of responsibility when dealing with big companies and organizations.

Nobody wants to take ownership of the problem, so the victim just get tossed back and forth between the parties who are supposed to fix said problem.

I sometimes wish there were a third party involved just to keep the first two parties in check.

So much falls apart to the hands of bureaucracy.

I wish I knew what the solution was, but I think this is merely a byproduct of a capitalistic society.

Big organizations are quite simply, not organized.

There’s always somebody else at fault because hey, “we’re big enough that I can point my finger in this direction, and my problem will be solved.”

And the customer? The awakened citizen?

“Who cares? I’ll never see or speak to them again in my life.”

In other words, there are no consequences to saying something is somebody else’s fault or responsibility.

My problem as a Comcast technical support person is to simply keep you from becoming my problem.

Anyways, just a little rant for your Monday morning.

My mantra today is Amor Fati. Love fate. Simply embrace the frustrating, silly moments like these, and be grateful that the SF police officer didn’t have worse news to wake us up to.


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